Frequently Asked Questions

General Questions

We proudly serve the greater metropolitan area and surrounding suburbs within a 50-mile radius of our main office. This includes all major cities and towns in the region. If you’re unsure whether we service your area, please don’t hesitate to contact us. We’re always looking to expand our service area and may be able to accommodate special requests.

Yes, absolutely. We are fully licensed, bonded, and insured. All our handymen and contractors carry:

State contractor’s licenses for all applicable trades
General liability insurance up to $2 million
Workers’ compensation insurance
Bonding to protect your property

We can provide copies of our insurance certificates and licenses upon request.

Yes, we take your safety and security very seriously. All our employees undergo comprehensive background checks before joining our team. This includes criminal record checks, employment history verification, and reference checks. Our team members are also required to maintain clean driving records and complete ongoing training in both technical skills and customer service.

For emergency services, we offer 24/7 availability and can typically arrive within 2-4 hours depending on your location and the nature of the emergency. For non-emergency appointments, we usually can schedule you within 1-3 business days. During peak seasons, wait times may be slightly longer, but we always strive to accommodate urgent requests as quickly as possible.

Services & Capabilities

We offer a comprehensive range of home repair and renovation services, including:

Interior Services:

Kitchen remodeling
Bathroom renovation
Painting and drywall
Flooring installation
Carpentry and trim work
Electrical repairs
Plumbing services

Exterior Services:

Deck building & repair
Fence installation
Siding replacement
Gutter cleaning & repair
Pressure washing
Landscaping
Garage door repair

Yes! No job is too small or too large for our team. We handle everything from fixing a leaky faucet or patching drywall to complete kitchen remodels and whole-home renovations. Our flexible team structure allows us to scale our services to match the size and complexity of your project. Whether you need a quick repair or a multi-month renovation, we have the expertise and resources to get it done right.

Absolutely. We offer 24/7 emergency repair services for urgent situations such as:

Burst pipes or major water leaks
Electrical emergencies
Storm damage repairs
Broken windows or doors (security issues)
HVAC failures during extreme weather

Call our emergency hotline at (959) 555-0123 for immediate assistance.

We offer flexible options based on your preference. We can source all materials for your project, which often saves you money through our contractor discounts and ensures you get professional-grade products. Alternatively, if you prefer to purchase your own materials, we’re happy to provide you with a detailed materials list. We’ll review your selections to ensure compatibility and quality before starting the work.

Pricing & Payment

We offer transparent, upfront pricing with no hidden fees. Our pricing structure depends on the type of service:

Hourly Rate: For smaller repairs and maintenance tasks, we charge an hourly rate starting at $85/hour with a 2-hour minimum.
Fixed Price: For larger projects, we provide a detailed estimate with a fixed price based on the scope of work.
Free Estimates: We always provide free, no-obligation estimates before starting any work.

Yes! We provide free, detailed estimates for all projects. Our estimator will visit your property, assess the work needed, discuss your goals and preferences, and provide you with a comprehensive written quote. There’s absolutely no obligation, and you can take all the time you need to review the estimate and compare it with other contractors. The estimate includes a complete breakdown of labor, materials, timeline, and any other relevant costs.

We accept multiple payment methods for your convenience:

Credit/Debit Cards (Visa, Mastercard, Amex)
Bank Transfer/ACH
Cash or Check
Digital Payments (Venmo, Zelle)

We also offer financing options for larger projects through our partner lenders.

For larger projects (over $5,000), we typically require a 30% deposit to secure your spot on our schedule and to order materials. For smaller jobs, payment is due upon completion. We’ll never ask for full payment upfront, and we always provide a detailed payment schedule for larger projects. The final payment is only due when you’re completely satisfied with the work.

Process & Timeline

Our streamlined process ensures a smooth experience from start to finish:

1. Initial Contact Call us or fill out our online form to describe your project needs.

2. Free Consultation We schedule a convenient time to visit your property and assess the work.

3. Detailed Estimate Receive a comprehensive written estimate with no obligation.

4. Schedule Work Once approved, we schedule your project at a time that works for you.

5. Quality Work Our skilled team completes the work to the highest standards.

6. Final Walkthrough We review the completed work with you to ensure your complete satisfaction.

Yes! We understand that our customers have busy schedules. We offer flexible appointment times including evenings and weekends. Weekend appointments are especially popular for customers who work during the week. There may be a small premium for weekend or after-hours service, but we’ll always discuss this upfront when scheduling. We aim to work around your schedule, not the other way around.

Project timelines vary based on scope and complexity:

Small repairs: Usually completed in 1-4 hours
Medium projects: 1-3 days (painting, minor remodels)
Large renovations: 1-4 weeks (kitchens, bathrooms)
Major projects: 1-3 months (whole-home remodels)

We’ll provide a detailed timeline in your estimate and keep you updated throughout the project.

It’s not always necessary for you to be home during the work, but we recommend being present for the initial walkthrough and final inspection. Many of our customers provide us with access to their homes and go about their day. We’re fully insured and all our team members are background-checked, so you can trust us to work in your home unsupervised. However, we completely understand if you prefer to be present, and we’ll work with your preference.

Warranty & Guarantees

Yes! We stand behind our work with comprehensive warranties:

Workmanship Guarantee: 1-year warranty on all labor
Major Projects: Up to 5-year warranty on structural work and renovations
Materials: Manufacturer warranties on all products (varies by product)
Satisfaction Guarantee: We’ll make it right if you’re not completely satisfied

All warranties are provided in writing as part of your final invoice.

Your satisfaction is our top priority. If you’re not completely satisfied with any aspect of our work, please let us know immediately. We’ll return to address any concerns at no additional charge. We don’t consider a job complete until you’re 100% happy with the results. Our reputation is built on customer satisfaction, and we’ll do whatever it takes to make things right.

Our warranty covers defects in workmanship and installation. This includes:

Improper installation
Structural failures due to our work
Workmanship errors
Material failures (covered by manufacturer warranty)

The warranty does not cover normal wear and tear, damage from misuse, or issues caused by other contractors. Full warranty terms are provided in writing with every project.

Still Have Questions?

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